Contact Us

This is the page to use if you want to reach the editorial team behind Best Casino Sites — to correct something we have published, ask how a bonus term works, flag a casino that is holding a payout, or suggest a site we should research next. We are a research and comparison publisher covering US online casinos, not an operator, so it helps to know up front what we can resolve and what has to go elsewhere.

Use the contact form on robaxininfo.com and tell us which page you are writing about, the casino involved, and the date you saw the information. Screenshots of bonus terms or cashier screens help more than anything else. We read everything sent to us, and we prioritize messages that point out a factual error.

What the editorial team can help with

• Corrections. A bonus percentage, wagering multiplier, withdrawal limit or state availability note that no longer matches what the casino publishes. Our current fact-check date is Sep 25, 2026, and terms change without notice, so reader corrections genuinely improve the site.
• Explaining terms. How a 40x playthrough is calculated, why a maximum bonus bet of a few dollars can void winnings, what a bonus cashout limit does to a large win, or why a withdrawal sits in "pending" for 24 to 48 hours.
• Research suggestions. New casino sites, payment methods or state launches you think we should cover.
• Partnership and media questions. Commercial contacts are read separately from editorial mail and do not reach the people who set the ratings.

What we cannot do

• We cannot open, close, verify or credit an account at any casino.
• We cannot release a withdrawal, reverse a KYC hold or overturn a voided bonus. Only the operator and, where one applies, its regulator can do that.
• We cannot tell you that any casino is completely safe, and we will never promise a payout or a win.
• We cannot give legal or tax advice about gambling in your state.

Taking a complaint to the right place

If money is involved, the sequence below usually gets a faster answer than writing to us first.

1. Open a ticket with the casino through live chat or email and ask for a written reference number. Keep the transcript.
2. Escalate internally. Most operators have a formal complaints procedure with a stated response window. Ask for it by name.
3. Complete verification properly. A large share of withdrawal disputes are really KYC disputes — a mismatched address, an expired ID, or a source-of-funds request that was never answered. Send clear, unedited documents in the format requested.
4. Go to the regulator. If the casino is licensed by a state gaming authority, that agency accepts player complaints directly. Where no state license applies to the site you used, your practical options are narrower, which is worth knowing before you deposit.
5. Then tell us. Once the operator has given you a written position, send it over. Patterns across multiple readers affect how we write about a site.

Before you write: the answers most messages are looking for

Three questions arrive more than any others, so here is the short version.

Why is my withdrawal slower than the advertised time?

Advertised withdrawal times are the operator's own claim and normally start after approval, not after you press the button. The queue looks like this: internal review, identity verification if it has not been completed, then the payment rail itself. Debit cards and ACH bank transfers typically take a few business days once released; e-wallet payouts where offered are usually quicker; paper checks are the slowest. PayPal is available at some US state-regulated casinos and not at others, so check the cashier rather than assuming. Weekend and holiday banking gaps add real time.

Why did my bonus winnings disappear?

Usually one of four things: the wagering requirement was not cleared before a withdrawal was requested, a bet exceeded the maximum bonus bet, the bonus expiry date passed, or a cashout cap applied. Read the cap first — a large headline percentage with a low maximum conversion can be worth less than a smaller offer with none.

Can I play from my state?

US online casino legality is set state by state, not federally. A site accepting registrations is not the same as a site being authorized to serve players where you live. Check the operator's own eligibility terms and your state's gaming regulator before depositing, and expect geolocation checks on any state-licensed platform.

Casinos readers ask about most

Some background on our commercial position, since it shapes what you see elsewhere on robaxininfo.com: we may earn a commission when a reader signs up with a casino through our links. Commission does not buy a position or a rating, and every offer below is reproduced with the conditions that matter attached. Verify current terms with the operator before depositing — promotions change.

Raging Bull

Our top-rated listing at 10.0, and the one that generates the most contact-form traffic, largely because of the size of the headline number. The advertised welcome package is 410% up to $10,000 plus 50 free spins. That is a deposit-matched offer, so your own money is required, and the practical value depends entirely on the playthrough multiplier, any maximum bet per spin while bonus funds are live, and whether a cashout cap applies. Limitation: percentage-led offers of this scale almost always carry heavy wagering, and readers who assume the $10,000 is reachable are usually disappointed. Read the promotions terms line by line before you opt in.

Magician Bet

Rated 9.9, and the listing we point people toward when the complaint in their message is about wagering requirements. The offer is 101% No Wagering — a smaller match, but bonus proceeds are not locked behind a playthrough multiplier. For anyone who has had winnings voided by a max-bet rule, that trade is often worth more than a bigger headline. Limitation: no-wagering offers are typically capped low in dollar terms and may still carry expiry windows and minimum deposit thresholds, so check what the 101% actually tops out at.

Slots of Vegas

Rated 9.8. The advertised package is a 375% bonus plus 50 free spins on Cash Chaser, which makes it a slots-first proposition rather than a table-game one. Free spins tied to a single named title are common and perfectly legitimate, but they narrow where the value sits. Limitation: spin winnings frequently convert to bonus credit rather than cash, and game-specific spins cannot be moved to blackjack, roulette or the live dealer rooms — so if those are what you play, this offer does little for you.

Uptown Aces

Rated 9.8, with a 600% new-player match — the largest percentage on our list. As with Raging Bull, size and usefulness are different things: the material questions are the maximum bonus amount, the minimum deposit that unlocks it, and the wagering multiplier. Limitation: the highest-percentage offers tend to come with the strictest bet limits while bonus funds are active, and a single oversized spin can cost the whole balance.

Comparing the listed welcome offers

Ratings below are our editorial scores, not customer-review averages. Offers are as advertised by each operator and require a qualifying deposit unless the offer itself states otherwise.

Casino	Advertised welcome offer	Editorial rating	Offer type
Raging Bull	410% up to $10,000 + 50 free spins	10.0	Deposit match + spins
Magician Bet	101% no wagering	9.9	Deposit match, no playthrough
Slots of Vegas	375% + 50 free spins on Cash Chaser	9.8	Deposit match + game-specific spins
Uptown Aces	600% for new players	9.8	Deposit match
Card Crush	Instant welcome reward: 2 mystery coins & 5 cards	9.7	Instant reward
Zumba Cards	250% deposit bonus up to 250 SC	9.5	Deposit match, SC-denominated
BetUS	200% up to $4,000 for new players	9.3	Deposit match
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.2	Purchase-linked package
Slots and Casino	500% up to $2,500 x3	9.2	Multi-deposit match
Bets.FM	225% up to 1 BTC + 225 free spins	8.9	Crypto-denominated match + spins

Money questions we get asked to clarify

Taking part costs whatever you deposit — none of the offers above are free, because each requires a qualifying payment or purchase. Minimum deposits at US-facing casinos commonly start around $10 to $25, and the minimum that qualifies for a welcome bonus is often higher than the minimum the cashier accepts.

On the way in, the usual rails are debit cards, credit cards (issuer declines on gambling transactions are common), ACH bank transfers, bank wires, prepaid cards and, at some sites, e-wallets. On the way out, the options are narrower: most operators pay back to the original method where they can, then fall back to ACH or check. Withdrawal minimums, monthly or weekly withdrawal limits and any processing fee should be published in the cashier terms — if they are not, treat that as a reason for caution. Note that two listings are not denominated in ordinary dollars: Zumba Cards and Amazon Jackpots quote sweepstakes coins, and Bets.FM quotes bitcoin, which carries exchange-rate movement on top of everything else.

What is actually on these sites

• Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP is published per game; volatility usually is not, so read the paytable.
• Progressive jackpots — pooled prizes that grow until someone hits. Many require a maximum bet to qualify, and jackpot play is often excluded from bonus wagering.
• Table games — blackjack, roulette and baccarat, dealt by a random number generator. These typically contribute a reduced percentage toward wagering requirements, sometimes zero.
• Live dealer rooms — real dealers streamed in real time, with higher table minimums and the heaviest bonus restrictions of any category.
• Mobile — most US casinos run in the phone browser; native apps exist mainly on state-licensed platforms. Check before you assume an app is available in your state.

The other products these brands run

Several operators on our list are not casino-only. BetUS runs a sportsbook alongside its casino, and Bets.FM's structure points the same way — which matters because sports and casino wallets, bonuses and wagering rules are usually separate, and a casino bonus rarely clears on sports bets. Card Crush, Zumba Cards and Amazon Jackpots sit in the social and sweepstakes category, where you buy coin packages rather than place wagers in dollars, and redemptions follow sweepstakes rules rather than casino payout rules. Some brands also run poker rooms or bingo sections with their own promotions. If you are contacting us about a bonus, tell us which product it came from — it changes the answer.

Eligibility, licensing and who to escalate to

You must be 21 or over for most US online casino play, with a minority of jurisdictions setting 18 for certain products, and you must be physically located where the operator is authorized to serve you. Legal online casino gambling in the US is regulated at state level: individual state gaming commissions license operators, approve games, audit random number generators and handle player complaints. Federal law governs some surrounding matters, such as interstate wire transmission, but it does not license casinos. A site accepting your registration is not proof it is authorized in your state.

Before depositing, confirm the operator names a specific state license, check that your payment method is supported for US customers rather than assuming, and read the withdrawal terms alongside the bonus terms. If you want the deposit limits, loss limits, self-exclusion tools and blocking software explained properly, our responsible gambling guide covers them, and the site terms set out how we publish. More on who we are and how we research sits on the about page.

Response times and what to include

We answer editorial mail in the order it arrives and cannot promise a fixed turnaround; corrections move to the front of the queue. A useful message includes the casino name, the page on robaxininfo.com you are referring to, the date, and any screenshot of the term or transaction in question. Do not send us full identity documents, card numbers or account passwords — we have no use for them and no way to act on them.

If gambling has stopped being entertainment, contacting a support organization matters more than contacting us. The National Council on Problem Gambling operates a confidential national helpline, and most state regulators publish their own self-exclusion programs.